Edward OsborneGlobal Operations Director
Edward is a director and leader with over 25 years of experience in retail, e-commerce, FMCG, logistics, and operations with a passion for complex logistics and the challenge of implementing strategic, operational excellence.
Edward transitioned from the military into leading and redesigning retail Dropship as the ‘Head of Dropship Operations’ at Tesco Plc & the ‘Head of Direct to Customer Operations’ at John Lewis & Partners. His innovations earned him recognition at the inaugural Ex-Forces in Business Awards for revolutionising the B2C & D2C landscape and its customer proposition. Edward’s other experiences span Wayfair, Virtualstock, Sorted & Matches Fashion’s international luxury fashion, launching the iconic 90-minute order to delivery.
Edward brings a dominant depth of experience and is well-known in the industry as a leading expert in the field of Direct to Customer operations and logistics operations.
Beyond his professional endeavours Edward is a family man, proud veteran, triathlete, and avid dog owner/walker. An occasional enthusiast of the tranquil ambiance surrounding golf courses, although he is usually found on the fringes of the course.